Refund Policy

1. What this covers

This policy applies to VeilNex memberships bought on veilnex.com. For memberships bought through the App Store or Google Play, request a refund through Apple's or Google's refund process.

2. 14-day cancellation period

You can cancel and ask for a refund within 14 days of purchase. At checkout you ask for your membership to start immediately; if you have already used the Service during this period, we deduct an amount for the days used and refund the rest.

3. Service problems

If the Service does not work properly because of us and we cannot fix it within a reasonable time, you can ask for a refund for the unused part of your membership, even after 14 days.

4. When we don't refund

• After the 14-day period, unless section 3 applies.
• For accounts closed for breaching our Terms of Service (for example using the Service in mainland China, or sharing or reselling an account).

5. How to ask

Email [email protected] with your account email or phone, the order number and the reason. We reply within 5 working days.

6. How refunds are paid

Refunds go back to your original payment method. We start the refund within 14 days of agreeing it; how long it takes to arrive depends on your bank or payment provider. The refunded membership time is removed from your account.