Terms of Service

1. About us

VeilNex (the "Service") is provided by COMNEX LTD, a company registered in England and Wales (company number 17540341), registered office 128 City Road, London, EC1V 2NX, United Kingdom. Contact: [email protected].

2. The Service

VeilNex is a connection optimisation service for people located outside mainland China. It helps you reach apps and content hosted in China more reliably. Our apps use the operating system's VPN interfaces to create an encrypted connection used only for connection optimisation; we do not modify the apps you use or their content.

The Service is not offered in mainland China and must not be used there.

Third-party apps and content are controlled by their providers. We do not guarantee that any particular third-party service will always be reachable and we are not responsible for its content. You must comply with the terms of the third-party services you use.

3. Your account

• You must be 18 or the age of majority where you live, or use the Service with the consent of a parent or guardian.
• You must give accurate details when you register and keep your login details secure. You are responsible for activity on your account.
• One account works on the web and in our apps. The number of devices online at once depends on your plan.

4. Acceptable use

You must not use the Service to break the law; send spam or carry out attacks or scanning; infringe intellectual property or other rights; resell, rent or share your account; or interfere with the Service or other users. We may suspend or close accounts that breach this section.

5. Membership and payment

• Memberships bought on our website are one-off periods and never renew automatically. Prices are those shown at the time of purchase and include applicable taxes.
• Website payments are processed by Antom (Ant International). Memberships bought through the App Store or Google Play are subject to that store's rules on payment, renewal and refunds.
• Buying the same plan again extends your membership from its current expiry date.
• Refunds are covered by our Refund Policy.

6. Availability and changes

We use reasonable efforts to keep the Service available, but it may be interrupted by maintenance, third-party changes or events outside our control. We may change features to improve the Service. If a change significantly harms a membership you have paid for, we will tell you in advance and, where appropriate, give a proportionate refund.

7. Intellectual property

The VeilNex name, logos, website and software are owned by or licensed to COMNEX LTD. You may not copy, modify or distribute them except as needed to use the Service for yourself.

8. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. If you are a consumer, your statutory rights under UK consumer law are not affected. To the extent permitted by law, we are not liable for indirect losses, and our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

9. Ending the contract

You may stop using the Service and ask us to delete your account at any time. We may suspend or close your account if you seriously breach these terms; if we do so because of your breach, fees already paid are not refunded unless the law requires otherwise.

10. Changes to these terms

We may update these terms and will show the date of the latest change at the top of this page. We will give advance notice of significant changes by email or on the website.

11. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you are a consumer living in another country, you keep the protection of the mandatory laws of your country.